We have a 22-seater Call Centre with capability of seamlessly scaling up to 32 seats which is supported by our already existing hardware and infrastructure. Our call centre has a voice recording facility with the ability to record and archive interviews. This enables supervisors to monitor and vet recorded conversations.
Below are some of our Call Centre System capabilities:
- The software has built-in logic, which also enhances data accuracy
- Update reports can be compiled instantly as data is being collected
- The Data Processing department is also able to clean the data in the server as the data is being populated