Mystery Shopping

Our mystery shopping team shows you how people experience your products and services across every point of contact and we benchmark their customer experience against your competitors.

We operate across many different markets and regions. So our services give you a deep understanding of the national, regional or global customer service experience you deliver. Quest Research Services is one of the leading mystery shopping agencies, offering worldwide mystery shopping services including:

  • Product recommendation: we show you where and how retailers recommend your products
  • Customer service experience: we reveal how your employees engage with your customers
  • Compliance: we track compliance with service standards, product availability and price
  • Retail audits: we create reports on your store environments and point-of-sale communications
  • Industry teams: we assign consultants who are expert in your industry.

Our mystery shopping experts provide a powerful combination of information and analysis. We recommend the actions you should take to increase your customer ratings. Then we run clear projections that show the kind of return on investment (ROI) these actions could deliver.

  MEDIA
  PERCEPTION STUDIES
  TELECOMMUNICATIONS
  ADVERTISING
  SEGMENTATION
  HEALTH STUDIES
  PROGRAM EVALUATIONS
  MYSTERY SHOPPING
  IMPACT ASSESSMENT
  TOURISM
  OPINION POLLS

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